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Privacy Policy

Privacy Policy
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This Privacy Policy (“Privacy Policy/Statement”) sets out how Carlton Service uses and protects any information that as a customer, (“you” or “your”) provide to Carlton Services (“we” “us” or “our”) when you use this website.

Carlton Services is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What This Policy Covers

It covers Carlton Services’ treatment of personally identifiable information collected when you are on the Carlton Services website. It does not apply to the practices of any website which may be visited through links within Carlton Services. For any questions about privacy please email

Information Collection and Use

Carlton Services is the sole owner of the information collected on this site. We will not sell, share, rent or give any of this information to anyone else, except in the following instances:

  1. The user has requested that we share his or her information in order to provide them with the service they wish to use, or the products they wish to order.
  2. When we are required to do so by law.

Carlton Services collects information from our users in a variety of different ways for two reasons: to process customer orders and to provide our users with the best possible service. All information is collected in accordance with the Data Protection Act 1998. We will only hold your personal information for the duration necessary to allow us to provide the service you have requested or for any additional period as required by law.

We also reserve the right to retain your email address in order to send you relevant marketing materials. You will be able to opt out of our marketing emails by clicking the appropriate link. We will not share or otherwise transfer this information to any third parties without explicit consent.

Online Ordering

For those wishing to order online there is certain information which we are required to collect. This includes the customer’s name, address and credit or debit card details. This information will be used for the sole purpose of fulfilling the customer’s order. We may attempt to verify that the details given to us are correct and all payment details will need to be authorised by the customer’s bank/credit card company. For information on the security of online transactions, please see the security section below.

Log Files

We may use IP addresses to analyse trends, administer the site, track users movements and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. We also use our page counters to monitor movement across our site.

Links & Other Sites

This privacy policy only covers this website. Any other websites which may be linked to our website are subject to their own policy. Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Carlton Services takes every precaution to protect our users’ information. When users submit sensitive information via this website it is protected both online and offline. All of our users’ information is restricted in our offices. All of our databases are encrypted and multi-password protected. Furthermore, ALL staff members are kept up to date in our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment. If you have any questions about the security of our site, you can email

Notification of Changes

If we decide to change our privacy policy, we will post these changes on our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of email. Users will have a choice as to whether or not we use their information in this different manner. We will only use information in accordance with the privacy policy under which the information was collected.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us. We will promptly correct any information found to be incorrect.