Service Engineers – What to look for

Anybody who has experienced an equipment failure of any kind will be well aware of the endless list of available engineers that Google will throw at you in response to the simplest of searches. And with geo-location built in, the online oracle will automatically favour local service providers without you even needing to touch a button. All well and good; but with so much on offer, how can you be sure that you are making the right choice and getting the best support for your business?

There are several things to look for in a good service partner. In this article we will look at a few of the key considerations.


ISO Certification

ISO 9001 certification represents the international benchmark in quality management. Held in a range of different sectors, the accreditation demonstrates that an organisation has a proven ability to meet all regulatory requirements and has developed processes to ensure maximum benefits to customers.

The ISO 9001:2000 standard specifies requirements for a quality management system where an organization

  1. needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and
  2. aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.

Also of significance in today’s increasingly environment-oriented world of business is ISO 14001:2004. This standard specifies requirements for an environmental management system to enable an organization to develop and implement a policy and objectives which take into account legal requirements and other requirements to which the organization subscribes, and information about significant environmental aspects.

It applies to those environmental aspects that the organization identifies as those which it can control and those which it can influence. By choosing an ISO 14001:2004 certified partner, you can be sure that all of your work is carried out to the very latest environmental standards – which can be of tremendous impact in terms of both ROI and reputation.

With so many complex and overlapping rules and regulations affecting the catering establishment including food hygiene, health and safety, and numerous environmental rules, entrusting your service to an ISO accredited company is well worth the investment. Can you afford not to?



British Standard OHSAS 18001 is a framework for an occupational health and safety management system. To achieve certification, a company must put in place the policies, procedures and controls needed for the organization to achieve the best possible working conditions, aligned to internationally recognized best practice. In fact, the standard has become so well recognised that work is underway to replace it with a new ISO standard.

Holders of this valuable accreditation have demonstrated significant improvements in the field of safety – with some companies recording close to 50% reduction in accidents.

An OHSAS 18001 service partner offers you the peace of mind of knowing that your work will be conducted in the safest possible manner.



First developed in 1977, Constructionline is a Government scheme which assesses companies on their health and safety policy statement, their organisation and how it deals with health and safety and their specific health and safety arrangements. This means that everyone will work at or above an acceptable standard.

The scheme includes many aspects relevant to a catering establishment including electrical safety, COSHH, Fire Safety, First Aid and Equipment safety.

Constructionline affords businesses peace of mind that a competent supplier with the correct Health and Safety procedures has been selected, helping them to save both time and money.



With more than 220 major clients and over 22,000 contractor members, Safecontractor is one of the fastest growing health and safety assessment schemes in the UK. Accredited contractors can use the Safecontractor logo as a means of demonstrating their level of health and safety compliance to clients and potential clients.


The last word on Part One

It goes without saying that manufacturer approved service engineers are always a good choice. However, when it comes to the modern commercial establishment, this is just the beginning.

At Carlton Services, we offer a dedicated team of experts who are not only authorised by the leading brands, but are backed by all of the above detailed accreditations. Make the right choice for your business – choose Carlton. Call us now or contact us here to arrange a consultation.

Stay tuned for Part 2 where we look at some more accreditations that we have and important some industry standards.

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