When Will My Goods Be Delivered?
We deliver all of our stock items to the UK mainland within 7 working days. Please allow longer during holiday periods. If your order is urgent, let us know, and we will try our best to get it to you within the time required. Overnight & Timed deliveries are available at extra cost If there is a problem with delivering your item we will contact you.
What Is the Delivery Charge for My Items?
Standard delivery is free for the UK mainland. Overnight & Timed deliveries are available at extra cost. Orders from Northern Ireland, Highlands & Islands, Republic of Ireland and the Channel Islands are charged differently; please contact the sales office for a quotation. Cost of carriage for the return of goods ordered in error will be the sole responsibility of the purchaser. In some cases, carriage may be dependent on weight and charges may vary from the amount shown on your order. If this is the case, a member of staff will contact you to confirm any adjustments.
Can I have My Goods Delivered Outside the UK Mainland?
Carlton Services is experienced in supplying to overseas customers. We have many satisfied customers in mainland Europe, the Middle East and Asia. Typically, we would deliver free to a nominated shipping agent in the UK mainland and ask you to organise all further onward transport. If you are exporting outside of the UK, you may be eligible to claim a reduction in VAT with your invoice and a valid export certificate. For more information – https://www.gov.uk/guidance/vat-exports-dispatches-and-supplying-goods-abroad
Will They Unpack & Install My New Equipment?
It varies by manufacturer, but usually, there is an additional charge for this service. Please see related product details for further information and costs applicable.